About Us About Us Awards Corporate Vision Service Network Milestones
Home>About Us

About Us


transcosmos China is a wholly owned subsidiary of transcosmos inc. (TSE First Section: 9715), a well-known BPO service provider in the world. Since 1995, transcosmos has entered the Chinese market and provided offshore services. In 2006, it set up its first customer contact center in Shanghai to provide customer contact center services for enterprises in the Chinese market. With the continuous development of business in China, transcosmos not only has customer contact centers in Shanghai, Beijing, Tianjin, Hefei, Changsha, Xi'an, Wuhan, Neijiang and Dongguan, but also has offshore centers in Suzhou and Dalian, as well as  branches in Taiwan. Through its 33 branches in 22 cities in China, transcosmos can provide contact center(video), one-stop e-commerce(video) customer experiencedigital marketing, and other extensive BPO outsourcing services for enterprises, and has rich practical experiences in household electric appliance, financial insurance, retail, automobile, medical health, Internet, mother and baby, fashion, beauty, home furnishing and other industries.

transcosmos has 69,512 employees in 172 locations in 28 countries around the world. Since lauched its operations in 1966, transcosmos has successfully helped many  Fortune 500 companies to reduce costs and improve consumer satisfaction while optimizing business processes and expanding sales.


transcosmos China

Company Name

上海特思爾大宇宙商務咨詢有限公司 (in Chinese)
 Shanghai transcosmos Marketing Service Co., Ltd.   
 (abbreviated as "transcosmos China")

CEOEijiro Yamashita


8F, 755 Weihai Road, Jing’an District,   Shanghai



Date of Establishment

April 2006


Operation Centers in Shanghai, Beijing, Tianjin, Hefei, Changsha, Xi'an, Wuhan, Neijiang

Dongguan Branch, Taipei Branch, Hong Kong Office

Service Language

Chinese (Mandarin, Cantonese and Amoy), English, Japanese, Korean etc.

Service ChannelTelephone, Online Chat, AI bot, SNS, SMS, Email, EC Platform etc.

Service Time


transcosmos inc.

Company Name

トランスコスモス株式會社 (transcosmos inc.)


Koichi Iwami   (Representative Director, Co-president)
Masaaki Muta (Representative Director, Co-president)


Toshima, Tokyo



Date of Establishment

June 1985

Number of Employees

>69,512 (as of March 2022)

Service Center

172 Locations across 28 Countries

Revenue in FY2021

354.1 Billion JPY


Group Companies in China